Refund & Cancellation Policy

This Refund & Cancellation Policy is provided in accordance with the Consumer Protection Ontario and the Consumer Protection Act, 2002.

By making a purchase, reservation, or booking through our website or in-person, you agree to the terms below.

Food & Beverage Purchases

All food and beverage sales are final once prepared, served, or picked up.

Refunds will not be issued for:

● Change of mind

● Personal taste or preference

● Unconsumed food or beverages

● Late arrival by the guest

If there is an issue with your order, guests must notify our team immediately while on-site so we can attempt to resolve it.

● Reservations may be cancelled up to 24 hours before the scheduled time without penalty.

● Cancellations within 24 hours, late arrivals, or no-shows may result in a cancellation or no-show fee.

● Reservation deposits are non-refundable if cancelled within the 24-hour window.

All tickets and bookings for:

● Special events

● Prix-fixe menus

● Themed dinners

● Ticketed dining experiences

are FINAL SALE.

● No refunds for cancellations, no-shows, or partial attendance.

● Tickets are non-transferable unless approved in writing by management.

● If the event is cancelled by the restaurant, guests will receive:

○ A full refund or

○ A rescheduled date or credit (restaurant’s discretion)

● A deposit is required to confirm large party or private event reservations.

● Deposits are non-refundable if cancellation occurs within 72 hours of the scheduled booking.

● Final guest counts must be confirmed in advance and charges will be based on the confirmed count.

● All takeout and delivery orders are final once confirmed.

● Errors or missing items must be reported immediately upon receipt.

● Delivery issues involving third-party platforms (e.g., Uber Eats, DoorDash) must be resolved directly with the delivery provider.

Where a refund is approved:

● Refunds will be issued to the original method of payment only

● Processing times range from 5–10 business days, depending on the card issuer or financial institution

● Transactions completed using chip & PIN are considered authorized transactions.

● By completing a purchase, guests acknowledge acceptance of this policy.

● Unwarranted chargeback claims may be disputed with the payment processor and issuing bank using transaction records and proof of service.

This policy applies to all purchases and bookings, whether made:

● Online through our website

● In person at the restaurant

● Through reservations, ticketing, or booking platforms

This policy does not limit any rights provided to consumers under Ontario law.